We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 24 hours notice.

Cancellations or missed appointments without 24-hour notice will result in a charge of part or all of the service amount.

Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we’ve reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time.

If you cancel your appointment without giving at least 24 hours’ notice prior to your appointment will result in a charge of 50% of the service amount. Any “no shows” will be charged 100% of the service amount. We send you a Invoice to your email or Messenger.

Depending on the services booked, in the case of multiple services at a single appointment, a cancellation without 24-hour notice will result in a charge of 100% of the primary service amount and 50% of any additional service amount.

The cancellation fee and any service fee will be charged to your credit card on file.

Our salon booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. Please understand that we’re committed to offering you the highest possible level of service during your appointments with us.

If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.

Short Cancellation Policy

Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge. Any no-shows will be charged 100% of their service amount.

Salon Late Appointment Policy

We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment.

We like to give all our customer the best treatment and attention so please understand we need a policy to make you feel like the best you are in our Salon.

// Bella